Shipping & Returns
We want you to be happy with your purchase. If you are dissatisfied, returns are usually not a problem if you follow the instructions below:
NOTE: Returns will NOT be accepted without a valid Return Merchandise Authorization (RMA) number.
- Before returning ANY item, you must first obtain shipping instructions and a Return Merchandise Authorization (RMA) number from our Returns Department. Any product returned to us without an RMA number clearly written on the outside of the box (do NOT mark the actual product or its packaging; this renders the item automatically non-returnable) will be refused and returned to you at your expense. (Instructions for obtaining an RMA number are provided below.)
- UNOPENED items can be returned for a refund of the purchase price, less S&H charges, within 30 days of the shipping date, when accompanied by a valid RMA number.
- OPENED items can also be returned for a refund, less S&H charges, within 30 days of the shipping date when accompanied by a valid RMA number, provided they meet ALL requirements confirmed in and referred to in this policy.
- Shipping and Handling is not refunded for any returns.
- Personalized products may not be returned.
- Product-specific exceptions to these policies will be listed on the page where the product is described.
- We do NOT process product exchanges; that is, credits cannot be processed against the purchase of other products. Approved returns will simply be credited. Orders for new or replacement products may be placed at any time.
- All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards, other accessories, and documentation provided by the manufacturer. Returns not meeting this standard may be refused and returned to you at your expense, or accepted and assessed a 25% processing fee, at our discretion.
- Shipping and handling charges are NOT refundable.
- We will pay for shipping and handling charges for reshipments due to wrong, defective, or damaged merchandise you have received.
- Returns must be returned to us; NOT to manufacturers directly (even if the manufacturer includes returns instructions within their packaging).
- We reserve the right to authorize returns beyond 30 days under special circumstances.
- If items on orders are cancelled after they have been shipped, shipping and handling charges cannot be refunded.
Return Merchandise Authorization (RMA)
- To request an RMA number, first find your order number (from the original email receipt or the invoice received with your package). This is required to process your request. Then click the following link and complete the form provided (please clearly identify the basis of return request), Request an RMA by clicking here. (We do not issue RMA numbers over the phone.)
- The RMA number you receive will have an expiration date: please make sure we have received the package by the expiration date or the return will be refused.
- Before you ship your package to us, please include inside the return package a copy of your email receipt or the invoice received with your package to ensure proper credit. We will refund you the purchase price of the product shown on the invoice, less a 20% restocking fee.
- For your protection, be sure to ship your return via a traceable service, such as FedEx, UPS, or Airborne Express, with delivery confirmation and with the required insurance to replace the product if it is lost or stolen. The tracking number is your method of confirming that we have received the return and is available for your use on respective carrier web-sites.
- Customer is responsible for shipping and handling charges on returned items.
- Shipping methods for reshipments due to wrong, defective, or damaged merchandise you have received will match the original shipping method established with your order.
- Allow sufficient time for your return to be delivered to us.
- Processing of the credit will occur 1-3 weeks of our receiving the return. Please note that due to credit card provider processing, credits may not appear on the credit card for an additional 7-10 days.
Thank you for abiding by our Return policies. With your help, we will be able to expedite your return while simultaneously keeping our costs down, so that we can continue to offer discount prices on top-selling merchandise.