FAQ

Frequently Asked Questions


  Is there a membership fee?

Absolutely not. Our discount prices are for everyone. Too many stores think that it's a privilege to "let" you buy their products. In reality it's a privilege to any business to earn your business.


Is there a minimum order?  

No. 


Do you sell products that aren't listed on your Web site? 

Yes. We attempt to have all the products we sell listed here. However we continuously have new items coming in. We also have access to many items that we do not stock. If you don't see the item you are looking for, message us here .


Can you send me a catalog?  

Sorry, but we do not publish a printed catalog. A printed catalog could never contain all of the information we can publish on our Web site.


I have some product questions before I order…what should I do?  

Simply message us Here, and we will contact you by email shortly; our goal is to answer your email by the next time you log onto the Internet. Because of our small phone banks, this is the most efficient method to answer your questions.


What type of payments do you accept?  

We accept Visa™, MasterCard™,  American Express™ and Discover™ credit card/debit card. We also accept PayPal. For orders outside the United States we can only accept bank wire transfers. 


What about after-the-sale service?  

Our Customer Service offices are open M-F between 9am and 5pm, Central time (CST). We prefer that you contact the Customer Service staff by using the contact us page. (This allows our staff to budget their time most effectively and ensures a written record if a problem arises.) Regardless of how they receive your request, they will provide you an answer by email within one business day.


My product doesn’t work. What should I do now?  

The most effective first step would be to contact our support staff and make certain that you are using the product correctly. Often, the support staff can provide you with "tips and tricks" that will get the product operating correctly. When they can’t, they’ll advise you to return it to us, and we’ll be happy to refund your money or exchange it. If the problem isn’t a technical one, or the item is clearly defective, simply fill out our Returns Form, and we’ll give you instructions for returning it to us (this applies to tools only - powersport products cannot be returned). For more detail on our return policies, please visit our Returns Page.  


But won't my credit card be all over the Internet?

It won’t be. Contrary to the stories you might have heard, the credit card companies have been unable to document even one example of a credit card number being stolen from a secure Internet server. In fact, Internet ordering is actually safer than ordering offline, for a variety of reasons. (For details read our Security Page.) Therefore, regardless of how you give us the order, we will process it over our secure Internet servers. If you call or fax in your order, we will be happy to enter it online for you, but we’ll do so in exactly the same manner as if you had entered it yourself. If you’re uncomfortable with that, we suggest you learn more about Internet security; our Security Page is a great place to start.


Do you accept COD orders?  

Sorry, but due to problems with folks ordering by COD and then refusing to pay for the shipment, we can no longer offer COD as a payment option.


Do you accept Purchase Orders?  

No.


Your prices seem very low compared to other sites I've visited. What's the catch?  

There is no catch. No matter what you order from NationalWholesaleTools.com, we strive to charge you a fair price that is discounted well below the Manufacturers Suggested Retail Price but which still allows us to afford to give you great service and the nicest web catalog in discount tools. We offer discounted prices that are hard to beat, but we strive to offer even more than just a low price: great service, plenty of stock on hand, professionally-written catalog copy, professionally produced product images, fast Web site navigation, and staffing by professionals, to name but a few. We have all had the experience of purchasing goods at what we thought were the lowest prices, only to find out the hard way why the prices were so low: the product description was lacking or incorrect, the sales help didn’t know what they were talking about, products were out of stock so they tried to "talk you up" to a more expensive product, bad after-sale service was provided, or the company even went out of business before you could place another order. None of these things will happen to you at National Wholesale Tools.  


How are my shipping rates calculated?

Your shipping rates are computed using a USPS or UPS rate calculator. We base our shipping charges on the weight of the product, which is the fairest way to do it because that is how USPS and UPS charges us. Canadian customer may have duties due when UPS delivers. Customs calculates the duties and USPS or UPS may collect them at delivery. We do not know what those duties will be when we ship so we can not collect them. It will be your responsibility to pay them upon delivery.

For shipping extremely heavy items, we simply charge you the average of what the shipping company charges us. We also charge a minimal $3.50 per order handling fee. This handling charge covers the cost of breaking down pallets, breaking case loads, reboxing, packaging, and creating shipping labels. This is added to your order when you complete checkout. As has always been true in purchasing items that are to be delivered, shipping charges sometimes make it seem more expensive to buy a product online or by mail order than locally (assuming it is available locally). But this is only true if you don’t include the value of your time and the cost of driving to purchase the item.  


How can I compute my shipping charges without having to purchase the item?  

When ordering a product, simply click on the buy button. In doing so, the item will be automatically added to your shopping cart. Directly below your shopping cart is a box where you can input your zip code. Next, click on calculate shipping. This will provide you with a list of rates for your shipping options. This is the shipping charge and does not include the handling fee (or duties for Canadian customers). 


Do you charge sales tax? 

California residents must pay the appropriate state sales tax according to the county we ship to, but orders to all other states are tax-exempt.  


Do you ship internationally?

We only ship to the United States and Canada at this time. If you need an order shipped elsewhere, we will ship to an exporter of your choice within the continental U.S. It will be your responsibility to arrange shipping from the exporter. 


If I order today, when will my order be shipped?

Most tool orders are shipped out in 1-2 business days. We need 1 business day to process the order, pick out the merchandise, pack it, and ship it.


Where are you located? Can I pick up my merchandise there?

Our sales office is in Missouri. Tools ship from California. Our tool warehouse is stocked with millions of dollars of inventory so it is kept secured and unauthorized persons may not enter. Also, we have our packaging and shipping process streamlined in order to maintain the low prices you see here. Having a staff member stop his work to take the time to locate and hand someone their order takes him away from packaging other orders and interrupts the whole process. For this reason we do not allow pickups.  


Will you notify me if something is out of stock?  

We strive to keep everything that we have on the website in stock. However there may be occasions where we are out of an item. In that event, we will ship out the rest of your order, and offer to ship the backordered item when it comes in or refund that item. 


How will I know when my order ships?  

Shortly after your order ships you will receive an email with tracking information at the email address that you provided upon checkout.


What address(es) do you need to process my order?  

For the "Billing Address", please enter ONLY the address to which your credit card statement is mailed. We use the Address Verification System provided by the credit card companies. We reserve the right to cancel any order for which you provide an incorrect billing address. For the "Shipping Address" field, we need your mailing address.


No one is at my house during the day. Can you put instructions on the package that they just leave my order at the door? 

It is always best to provide us with a shipping address that is attended during the day, such as a work address or the address of a neighbor whom you know will be home. We are not able to place special instructions on packages; if you would like the driver to leave the package without a signature, simply leave a note on your door to that effect.